Kennington Carpet Cleaning Privacy Policy

This Privacy Policy explains how Kennington Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers in the Kennington area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Kennington Carpet Cleaning customers and prospective customers in the Kennington area who contact us, request a quotation, make a booking, or otherwise use our carpet and upholstery cleaning services. It also covers visitors who provide personal information when making enquiries about our services.

Data Controller

Kennington Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We only collect personal data that is necessary for us to provide our services, manage our business, and meet our legal obligations. The types of personal data we may collect include the following.

Identification and contact details such as your name, title, service address, billing address, and any preferred contact details you provide.

Communication details such as information you provide when you contact us by phone, text message, or through any other communication method you choose to use, as well as records of our communications with you.

Service information such as details of the services you request or receive, property access instructions you choose to share, appointment dates and times, and notes relevant to the performance of our cleaning services.

Payment information such as details of payments made and the method used, processed via our chosen payment service providers. We do not store full payment card details.

Technical and usage information where relevant for our website, such as information provided automatically by your browser or device and basic analytics regarding how our website is accessed and used, where applicable.

How We Collect Personal Data

We collect personal data directly from you when you contact us to make an enquiry, request a quotation, confirm a booking, or communicate with us about our services. This may include telephone calls, text messages, online forms or written correspondence. We may also receive personal information indirectly where someone else makes a booking on your behalf or provides your details for contact and service purposes.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, the applicable lawful bases include the following.

Performance of a contract where processing is necessary to provide the services you have requested, including taking steps at your request before entering into a contract, managing bookings, and delivering our carpet cleaning services.

Legal obligation where processing is required to comply with legal or regulatory obligations, for example in relation to accounting, taxation and record keeping.

Legitimate interests where processing is necessary for our legitimate business interests, such as operating and improving our services, managing and protecting our business, handling customer queries, and preventing or investigating potential fraud. When we rely on legitimate interests, we consider and balance any potential impact on your rights and freedoms.

Consent where we ask for your clear and specific consent for certain activities, such as optional marketing communications. You may withdraw your consent at any time, although this will not affect processing carried out before consent was withdrawn.

How We Use Personal Data

We use your personal data for the following purposes and only to the extent necessary.

To provide and manage our services, including responding to enquiries, providing quotations, confirming and managing appointments, delivering carpet and upholstery cleaning services, and handling any follow up requests.

To manage our relationship with you, including communicating about upcoming appointments, service changes, or updates to this Privacy Policy and maintaining accurate customer records.

To process payments and maintain financial records, including issuing invoices, processing payments through payment processors, and keeping records for tax and accounting purposes.

To improve and develop our business, including reviewing customer feedback, monitoring service quality, and making operational improvements where appropriate.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims where necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and in accordance with written data processing agreements.

These processors may include payment processing providers who handle payment transactions and related services, customer management or scheduling tools that help us organise appointments and customer records, and professional service providers such as accountants or advisers who assist us with our business operations.

Each processor is required to keep your personal data confidential, to use it only for the specific services they provide to us, and to implement appropriate technical and organisational measures to protect your information.

We may also share personal data where required by law or regulation, or where it is necessary to protect our rights, your safety, or the safety of others, or to detect and prevent fraud or other security issues.

International Transfers

If any of our service providers or data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other legally approved transfer mechanisms. We will take steps to ensure that your information receives an equivalent level of protection as it would within the United Kingdom.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

Customer and service records are generally kept for a period that allows us to respond to queries about past work and maintain accurate business and tax records. After the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be used to identify you.

The specific retention period can vary depending on the type of data and the applicable legal or regulatory requirements. We regularly review the personal data we hold and securely dispose of information that is no longer required.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include restricted access to personal data on a need to know basis, secure storage methods, and the use of reputable service providers who apply strong security standards.

While we strive to protect your personal data, no system can be guaranteed as completely secure. We continuously review and update our security measures in light of technological developments and evolving risks.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Kennington Carpet Cleaning customers and prospective customers in the Kennington area, subject to certain legal limitations and exemptions.

Right of access you have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification you have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure you can, in some circumstances, request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction you can request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to object you may object to processing that is based on our legitimate interests, including certain forms of profiling. We will stop processing your personal data unless we have compelling legitimate grounds or the processing is needed for legal claims.

Right to data portability where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us using your usual method of communication with Kennington Carpet Cleaning and clearly describe your request. We may need to verify your identity before responding in order to protect your privacy and security.

We will respond to all valid requests within the time limits set out in data protection laws and will not normally charge a fee, unless a request is unfounded or excessive.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the date of the update and, where appropriate, inform you through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can raise your concerns using your standard method of contact with Kennington Carpet Cleaning. We will do our best to address any issues and work with you to find a satisfactory resolution.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed. However, we encourage you to contact us first so that we have the opportunity to address your concerns directly.